7/14/09

What's your excuse this time, Comcast??

Sunday night we had a small storm. Not to bad at all and maybe lasted an hour. Around midnight, our cable channels and internet crashed. So ok, it's crashed and we wait a little bit, nothing happens so we give up and go to bed. Next morning, still down, nothing, crashed. Wanda calls them. LOL think she's scared to let me call them. ;-)
Anyway, got them on the phone and they get no signal showing going into our modem so they then check on the channel. Then a recording comes on saying to call back because they are going to disconnect us. Call back a 2nd time. Then tell us they think there's an area outage. (umm yeah! I know that before I called) It will be back up running soon. Noon time still nothing. Around 6:00pm Monday evening (yesterday) we get cable and internet back. Oh, and never did get why it was down. LOL!

I've been with a lot of internet companies over the last 10 years or so with moving around. I have to say Comcast has been by far the worse yet! Sad part is, in these back woods where we live, a person can't do better than Comcast.

7 comments:

  • comcastcares5 said....

    Sorry for the trouble. I will find out why your service keeps going down. Will you send me the phone number on the account? I would really like to help in preventing this from happening again.

    Mark Casem
    Comcast Corp.
    National Customer Operations
    We_Can_Help@cable.comcast.com

  • Stacie's Madness said....

    that sucks...I hate being without.

  • MamaFlo said....

    That SUCKS Chilly and Wanda - damn!!
    Our son also has to deal with Comcast and he too despises their service. It doesn't matter if you're from a big city or small hovel, Comcast stinks!

  • AdviceMaven said....

    We've had mixed experiences with Comcast depending on which state we've lived in. One thing I noticed with this move is that comcast closely monitors Twitter, so it seems to be the best way to get their attention quickly. Of course I had to post to Twitter using my cell since the whole problem was that I had no internet.

  • Staci said....

    If it makes you feel any better, I have Charter and it's gone out twice in a week. Turns out every time they come out to bury one guy's cable line, they cut another one in two. This time the one cut in two was mine and my next door neighbor's. I use Charter for my cable, internet, and phone so, with no way to connect to the rest of the world other than my cell phone--and I buy the cheapest, no test messaging involved plan there--I felt like I was on a desert island or something.

    Hey, at least I had the cell phone. Good luck finding a pay phone these days to call the cable company with.

    I agree with the last commenter about Twitter. I got a super fast response once that way from Charter. However, if you're like me and you don't subscribe to the internet with your cell phone, it'll cost you an arm and a leg.

  • blueyes said....

    Well at least yours isn't the fault of your neighbors like mine. I have Knology, and don't get me started on how their prices have expanded to an ungodly amount I'm almost ready to swap but our neighbor has a habit of running over the cable box next to his driveway. So far they have been out reapplying new cable 3 times after the initial one so I have orange wires (because they use orange to differentiate between the other company) going to the back of my house now. They were so lazy they did not even remove the old one.

  • Mee mOe said....

    Comcast really is the worst, of them all, have a great weekend ...hugs

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